Política de reembolso

Refund Policy

At EpicArtLovers.com, we take pride in creating unique, custom-made artwork crafted just for you. Because each piece is bespoke and made to order, we cannot accept returns, exchanges, or provide refunds in most cases. This policy ensures that every item is tailored with care, meeting the highest quality standards for each individual customer.

However, your satisfaction is important to us. If something goes wrong with your order, we are here to help! Please review the details below to understand how we handle specific situations.

🎨 When Can I Request a Replacement?

While we don’t accept returns for reasons like a change of mind, incorrect sizing, or personal preferences, we are happy to offer replacements in the following situations:

  1. Damaged Products During Shipping:

    • If your item arrives damaged, please notify us within 7 days of receiving your order.

    • Provide clear photos showing the damage to the product, the packaging, and the shipping label.

    • Once we verify the damage, we’ll send a replacement at no extra cost to you.

  2. Incorrect or Defective Items:

    • Did you receive the wrong item or notice a defect? Contact us within 7 days of delivery.

    • Include photos and details showing the issue.

    • We’ll send a replacement to correct the problem.

  3. Lost Packages:

    • If your package shows as delivered but you haven’t received it, contact us within 5 days of the delivery date.

    • We’ll work with the shipping carrier to investigate. If confirmed lost, we’ll send a replacement.

📧 How to Report an Issue:

If you experience any issues, please follow these steps:

  1. Email us at: support@epicartlovers.com

  2. Include:

    • Your order number

    • A detailed description of the issue

    • Photos of the product, packaging, and shipping label (if applicable)

We aim to respond within 48 hours to help resolve your issue quickly.

🚫 Situations Where Refunds or Replacements Are Not Offered:

  • Change of mind or buyer’s remorse

  • Incorrect sizing or design details provided by the customer

  • Minor color variations: Colors may differ slightly due to screen display settings.

  • Minor print imperfections: Slight misalignments or variations in texture are normal for bespoke print products.

  • Incorrect shipping address provided during checkout

💡 Helpful Tips Before Placing Your Order:

  • Double-check your customization details, including spelling, colors, and sizing.

  • Review your shipping information to avoid delivery issues.

  • Contact us if you have questions before ordering—we’re happy to help!